Queenstown & Wanaka Property Inspections
 
Effective Date: 12/01/2020
 
1. 
Introduction
Queenstown & Wanaka Property Inspections (“we”, “our”, “us”) is committed to protecting your privacy in accordance with the New Zealand Privacy Act 2020. This policy outlines how we collect, use, store, and protect your personal information.
 
By using our services or submitting your personal information, you agree to the terms of this Privacy Policy.
 
 
2. 
What Information We Collect
We may collect the following types of personal information:
 

• Your name, address, email, and phone number

• Property details (e.g., address, ownership status)

• Inspection-related information (e.g., reports, photos, findings)

• Payment or billing details

• Communications and interactions with our team

• Any other information you voluntarily provide to us

 
 
3. 
How We Collect Your Information
We collect your personal information directly from you when you:
 

• Contact us via phone, email, or our website

• Fill in a booking or enquiry form

• Use our inspection services

• Communicate with us before, during, or after a property inspection

 
 
We may also receive information from third parties such as real estate agents, builders, or property managers with your consent.
 
 
4. 
Why We Collect Your Information
We collect and use your information to:
 

• Provide pre-purchase and pre-sale property inspections

• Deliver thermal imaging and moisture detection services

• Prepare and send inspection reports

• Communicate with you regarding appointments, updates, and results

• Process payments and issue invoices

• Improve our services and customer experience

• Meet our legal and contractual obligations

 

5. 
How We Store and Protect Your Information
Your information is stored securely, using password-protected systems and industry-standard data protection practices. Only authorised team members have access to your information.
 
We retain your information only for as long as needed to provide our services, comply with legal requirements, or resolve disputes.
 
6. 
Disclosure of Information
We do not sell, rent, or trade your personal information.
We may share your information with:
 

• Subcontractors or contractors involved in your inspection (e.g., thermographers)

• Your authorised representatives

• Government authorities, if legally required

• Our professional advisors (e.g., legal or financial)

 
7. 
Your Rights
You have the right to:
 

• Access the personal information we hold about you

• Correct any inaccurate or outdated information

• Withdraw consent (where applicable)

• Request deletion of your data, subject to legal requirements

 
To exercise these rights, please contact us using the details below.
 
8. 
Cookies and Website Use
If you visit our website, we may collect data using cookies and analytics tools to help improve your experience and monitor website performance. This may include your IP address, browser type, and pages visited.
 
 
 
9. 
Changes to this Policy
We may update this Privacy Policy from time to time. The most current version will always be available on our website. We encourage you to review it periodically.
 
 
10. 
Contact Us
If you have any questions about this Privacy Policy or wish to access or update your personal information, please contact:
 
Queenstown & Wanaka Property Inspections
Email: queenstowninspections@gmail.com